What to Expect from the Made-to-Order Memorial Jewellery Process

Choosing memorial jewellery is a deeply personal decision. It is natural to have questions about what happens after you place an order, how your treasured inclusion is handled and how long the process takes.

Every Heartstones® piece is made to order, which means your jewellery is created specifically for you rather than selected from ready-made stock. Here is what you can expect along the way.

1. Choose a piece that feels right

Begin by exploring the design, metal and style that speak to you. Some people prefer a discreet piece for everyday wear, while others choose a more distinctive heirloom to mark a significant relationship or memory.

You can explore our memorial rings and keepsake necklaces at your own pace. Think about how you would like to wear the piece, whether you have a preferred metal colour and if you would like any personal details such as an engraving.

2. Place your order

Once you have chosen your design, place your order through the product page. Check the details carefully before completing your purchase, especially the size, metal choice and any personalisation.

If you are not sure which option is best, it is always worth asking questions before ordering. A little guidance at the beginning can make the whole process feel more comfortable.

3. Prepare your elements (ashes or inclusion)

Depending on your chosen design, your piece may be made with ashes, hair, dried flowers, pet fur or breastmilk. After ordering, you will receive guidance on preparing and sending the small amount needed for your piece.

Only a small amount is usually required. Please follow the instructions provided and package your inclusion securely. If anything is unclear, contact us before sending it.

4. Your materials are handled with care

The materials entrusted to us are treated with respect throughout the process. Your inclusion is carefully prepared and incorporated into your chosen design by hand.

Because every inclusion is different, the finished piece may have its own subtle variations. These details are part of what makes a bespoke keepsake unique, rather than a flaw to be corrected.

5. Your jewellery is handcrafted

Made-to-order jewellery takes time because each stage matters. Your piece is crafted, finished and checked before it is prepared for delivery. The exact timeframe can vary depending on the design, materials and the current workshop schedule.

Waiting can feel emotional, especially when the piece represents someone or something precious. The care involved in the process is there to make sure your keepsake receives the attention it deserves.

6. Your finished keepsake is sent to you

When your piece is ready, it is carefully packaged and sent to you. Keep the delivery details associated with your order up to date, and check your messages for any dispatch information.

When it arrives, take a moment to inspect the jewellery gently. Keep any care instructions with the piece and store it safely when you are not wearing it.

What if I have questions during the process?

You are never expected to know everything before you begin. Questions about sizing, metals, inclusions, care or the ordering process are completely normal.

Heartstones® is here to help you make an informed choice without pressure. If your circumstances change or you are concerned about your order, contact us as soon as possible so we can advise you on the next step.

A thoughtful process for a meaningful piece

Made-to-order memorial jewellery is more than a transaction. It is a careful process for turning something precious into a keepsake you can hold onto. Take your time choosing, follow the preparation guidance and let the finished piece become part of your story in its own way.

When you are ready, explore our memorial rings and remembrance necklaces.